Customs and Duties: Please be aware that international orders may be subject to import duties, taxes, and customs fees imposed by the destination country. The recipient of the shipment is responsible for any additional charges incurred. We recommend checking with your local customs office for information on potential fees before placing an order.

Delivery Timeframes: The estimated delivery timeframes vary based on the selected shipping method and the destination. While we make every effort to ensure timely delivery, please note that unexpected delays may occur due to factors beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances.

Lost or Damaged Shipments: In the unfortunate event that your shipment is lost or damaged during transit, please contact our customer service team within 3 days of receiving your shipping confirmation email. We will work closely with you to resolve the issue and initiate the necessary steps to ensure a satisfactory resolution.

Change of Shipping Address: If you need to update the shipping address after placing your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but changes to the shipping address may cause delays in delivery.

Order Tracking and Support: For any inquiries related to shipping, tracking, or order status, please reach out to our customer service team at 00971555177604 via WhatsApp. We are here to assist you and provide the support you need.

DELIVERY POLICY: We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details

RETURN POLICY: We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

CANCELLATION POLICY: Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

REFUND POLICY: Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.